Terms of service

Terms of Service

Last Updated: 13th july

Welcome to Main Character Dept. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Eligibility & Account Terms

You must be at least 18 years of age or use the website under the supervision of a parent or legal guardian.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.
We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
Payments must be made using the payment methods available at checkout.
Orders will be processed only after successful payment authorization.
Applicable taxes, shipping charges, or other fees will be displayed during checkout.

3. Product Descriptions

We strive to ensure that all product descriptions, images, sizing information, and pricing are accurate. However:

Minor variations in color or appearance may occur due to screen settings or photography.
We do not guarantee that product descriptions are error-free or complete.
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Order Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Orders may be cancelled due to product unavailability, pricing errors, suspected fraud, payment issues, or other operational reasons.
If your order is cancelled after payment, any eligible refund will be processed using the original payment method.

5. Shipping & Delivery

We aim to dispatch orders within 7–10 business days after successful payment confirmation.
Delivery timelines are estimates and may vary depending on location, courier services, weather conditions, or unforeseen circumstances.
Customers are responsible for providing accurate shipping information.
We are not responsible for delays caused by courier partners or events beyond our reasonable control.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

Return requests must be initiated within 14 days of delivery.
Items must be unused, unwashed, and returned with original tags and packaging.
Products damaged due to misuse or normal wear and tear are not eligible for return.
Approved refunds will be processed to the original payment method within 3 days after inspection of the returned product.

Certain products may not be eligible for return due to hygiene, customization, or promotional conditions.

7. Intellectual Property

All content on this website, including but not limited to logos, graphics, designs, product images, text, videos, trademarks, and branding, is the property of Main Character Dept. or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Prohibited Uses

You agree not to:

Use the website for any unlawful purpose.
Attempt unauthorized access to our systems or customer data.
Upload or distribute malware or malicious code.
Interfere with the security or functionality of the website.
Copy, scrape, or exploit website content without authorization.
Engage in fraudulent transactions or misuse promotional offers.

Violation of these Terms may result in suspension of access and legal action where appropriate.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Main Character Dept. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including natural disasters, strikes, technical failures, or government actions.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the revised "Last Updated" date.

Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Maharashtra, India, unless otherwise required by applicable law.